Ideal
Provide professional survey and mapping services to support and promote the modernization and the construction of the infrastructure of Macao Special Administrative Region.
Missions
Providing professional survey and mapping services
Facilitating citizens in acquiring land information
Beliefs
People oriented
Governing in accordance with the law
Releasing the Performance Pledge
Starting from 2002, Macao Cartography and Cadastre Bureau initially released 5 service items of performance pledge aiming in providing high quality services and responding to the expectation of the citizens. Our target and achievement from 2003 to 2008 are given below:
| Service items (1st phase) |
Time promised (workdays) |
Achievement | |||||
| 2007 | 2008 | 2009 | 2010 1stquarter |
||||
|
Issuing <General Regulation of Urban Construction (RGCU) cadastre plan> Note 1 |
20 | 90% | 98% | 89% | 83% | ||
|
Issuing copy of <General Regulation of Urban Construction (RGCU) cadastre plan> Note 2 |
3 | 100% | 100% | 100% | 100% | ||
|
Setting out for Construction, Engineering and Subdivisions, etc. Note 1,5 |
10 | 100% | 95% | 97% | 95% | ||
| 7 | 100% | 96% | 95% | 100% | |||
|
Issuing cadastre plan Note 2,4 |
5 | 95% | 100% | 99% | 99% | ||
The 2nd phase of Performance Pledge was released in April 2008:
Service items (2nd phase) |
Time promised (workdays) |
Achievement |
||
|
2008 |
2009 |
2010 |
||
20 |
100% |
100% |
100% |
|
20 |
100% | 100% | 100% | |
12 |
98% | 100% | 100% | |
10 |
100% | 100% | 100% | |
Providing topography map Note 3 |
6 |
100% | 100% | 100% |
6 |
100% | 100% | 100% | |
6 |
100% | 100% | 100% | |
The 3rd phase of Performance Pledge was also released in December 2009:
Service items (3nd phase) |
Time promised (workdays) |
Achievement |
|
2009 |
2010 |
||
20 |
82% | 67% | |
Topographic Surveying Note 1 |
20 |
100% | 100% |
Surveying work for coordinates and elevation information Note 1 |
20 |
100% | 100% |
15 |
95% | 95% | |
15 |
89% | 100% | |
Note:
1. Promise time starts from the working day of land surveying upon receiving the valid application form and all the necessary documents.
2. Promise time starts from the next day upon receiving the valid application form and all the necessary documents.
3. Only applicable to first 50 applications for each working day.
4. Only applicable to first 20 applications for each working day and each application is limited to 10 plans.
5. Applications are limited to 20 spots.
6. Applications are limited to the services not including Field Measurements..
If the mission cannot be accomplished on time due to the work procedure, weather problems or document analysis, we are committed that you will be notified by written mail or by phone, and to explain the situation.
The compliants and suggestions that our department received and the improvements we made
| Year |
Map
Products |
Land
demarcation Surveys |
Others |
Total |
Late
treatments (over 45 days) |
|||
| Compliants |
Suggestions |
Compliants |
Suggestions |
Compliants |
Suggestions |
|||
2004 |
6 |
2 |
8 |
1 |
||||
2005 |
6 |
3 |
9 |
1 |
||||
2006 |
12 |
12 |
||||||
2007 |
1 |
17 |
3 |
21 |
||||
2008 |
2 |
7 |
3 |
5 |
17 |
|||
2009 |
20 |
40 |
1 |
2 |
63 |
|||
2010 1stquarter |
7 |
0 |
7 |
|||||
Results of the Questionnaire about Service Qualities
| Year |
Lowest score |
Highest score |
Average score (of the questionnaire) |
| 2009 | 5 | 10 | 7.73 |
Citizens supervision - Suggestions and Complaints
For the suggestions and complains regarding to the service items of performance pledge, we have specific staffs to analyze and investigate these matters. In order to provide better quality of service, we promise to response to the suggestions and complaints within 5 working days. Our contact information is:
By
mail: Macao Cartography and Cadastre Bureau - Estrada de D. Maria II, 32-36, Edifício
CEM, 5th floor, Macao
By telephone: 2833 6106, 2834 0040
By website: http://www.dscc.gov.mo
By E-Mail: mail@dscc.gov.mo
Your support
The works of Macao Cartography and Cadastre Bureau are related to the citizens in many aspects. Although the service items of performance pledge may not fulfill all the needs of the citizens at the current stage, we are eager to release more and more service items in the near future. Your support and encouragement are certainly our motivation to continue releasing high quality services.